FAQ

Question: How do I order?

Answer: Simply click the "ADD TO CART" button, and then go to your cart:

https://grilladdicts.com/cart

After that, please click "Check Out" (or the paypal button), and fill in your details.

Question: Are my payments secure?

Answer: Yes, it's 100% Secure.

We use the PayPal secure payment gateway.

** You can also use the paypal checkout to pay with the major credit card companies without having to log in to your account.

Question: How long does shipping take?

Answer: Depending on the level of customization in your gear will vary the time it takes to get to you. You should get your item within 5-8 business days. This allows us time to process your order, properly custom make it for you, and get it shipped out. International orders can take a bit longer within 9-15 business days .

How can I track my order?

1. we'll send you your tracing number via email and you'll find it on your paypal transaction too after we ship your item .

2.You can lookup your order any time here: https://tools.usps.com .

We accidentally ordered the wrong size, how can we change it?

If the item hasn't been made yet, we can change the size of it still for you. If it's already on the way to you, then it's a bit tough because it's already been made. Please contact support and they will get the size changed for you, most people notice it right after they order and we can get it switched for them pretty easily. Sen us an email and we'll let you know.

 

The mug I received was broken, how can I get a new one?

Unfortunately, from time to time, mugs do get broken in transit. They are ceramic and if someone doesn't take good care of the package it can be broken. We have no problem sending you out one as a replacement if this happens. Please just send us a photo with the broken mug and your order details to support@grilladdicts.store and we'll get you a new one out!